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Frequently Asked Questions
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Knowledgebase Frequently Asked Questions

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What is BUCLOCATE?

BUCLOCATE is a GPS tracking solution developed by Borneo United Company, designed to help businesses monitor and manage their fleets with real-time tracking, reporting, and management tools.

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What should I do if network issues persist in certain areas?

If you frequently encounter network-related delays in certain areas, we encourage you to report these through our ticketing system or chatbox within BUCLOCATE. This allows our support team to document...

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Why does BUCLOCATE rely on mobile network services, and what happens when the signal is weak?

BUCLOCATE GPS devices use mobile data from telecommunications providers (such as CelcomDigi) to send location information to the monitoring platform. When vehicles travel through areas with weak or no...

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How can I address timestamp delays?

While network coverage issues are outside our control, BUCLOCATE provides alternative ways to manage these situations. If you experience prolonged delays in receiving updates, we recommend reporting t...

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What causes timestamp delays in BUCLOCATE, and how does it affect tracking?

Timestamp delays occur when the GPS device is unable to transmit data due to mobile network issues. BUCLOCATE depends on mobile data services from CelcomDigi. In certain regions, particularly in Sabah...

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What is BUC800, and why is it required for LPKP monitoring?

The BUC800 is the latest GPS tracking device developed by Borneo United Company, fully compliant with LPKP and MPOB regulations. As of March 2023, vehicles under LPKP monitoring are required to use th...

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